Frequently Asked Questions

 
 

General FAQs

Where do you produce your food?

Canada: Tripe Dry & Canada Fresh
USA: Tripe Treats & Tripe Cat
Canada Domestic (for the Canadian market only): Tripett & That’s It.
USA Domestic (for the U.S. market only): Tripett & That’s It.

Where do you source your ingredients?

All of PetKind’s ingredients are sourced from Canada, USA, and New Zealand.
Canada: Beef, Beef Tripe, Bison Tripe, Bison, Turkey, Chicken, Wild Salmon
New Zealand: Venison Tripe, Lamb Tripe, Lamb, Venison
USA: Beef Tripe, Beef
EU: Salmon for Canada Fresh only
Other: Canada, USA

Do you offer a frequent buyer or rewards program?

Instead of a frequent buyer or rewards program, we have a Treat of the Week loyalty program for our Tripe Dry products. This program rewards our customers for their loyalty right away! Upon initial sign up, members immediately receive 25% off their next purchase of Tripe Dry. They are also enrolled in the Treat of the Week program, with a deal being sent out every week in the form of a printable coupon. These deals range from dollars off to free cans or other products when combined with the purchase of Tripe Dry.

How do I use the store locator?

Type in your city or town and nearby stores will appear on the map. Not all of our products are sold by all retailers, so we recommend calling ahead to see if the retailer carries the specific product you’re looking for. We have plans to update the store locator to include specific products for each retailer soon. In the meantime, thank you for your patience!

Why doesn’t my local retailer sell your products?

We work closely with local retailers in as many places as possible to provide you our exceptional products. Retailers only have limited amounts of shelf space and may decide to prioritize other products. If you want to see our products at your local retailer, we recommend talking to them about potentially bringing PetKind products into their store. If you can’t find PetKind in a store near you, you can also purchase PetKind products online at homesalive.ca or chewy.com

Green Tripe

What is green tripe?

Green tripe is the stomach lining of grass-fed animals.

Why is it green?

Green tripe is unbleached and all-natural. By avoiding the cleaning and bleaching process, we ensure that green tripe retains the nutrients that make it so great for your dog!

What are the benefits of green tripe?

Green tripe is naturally packed with proteins and healthy fat that strengthens, builds and supports every aspect of your dog’s health and well-being.
The cornerstone of every dog diet is protein and 70% of green tripe’s protein is composed of 7 major amino acids. Tripe is made up of essential building blocks that help support your dog’s joints, cartilage, muscles, growth, and so much more.
Green tripe is packed with essential unsaturated fats, like omegas 3, 6, 9, & 12. Unsaturated fats help to keep your dog healthy, reduce inflammation, and ensure healthy blood sugar and blood pressure levels.

Is your green tripe cooked?

Yes, all of our pet food is cooked.

Why do you cook your green tripe?

We strongly believe in the benefits of green tripe, even when cooked. We believe that the amino acids provide the biggest benefits in green tripe, and those are retained, even after being cooked. While we understand that the digestive enzymes in green tripe are lost, cooked green tripe still offers exceptional health benefits for dogs. Many people who feed raw also feed our green tripe products as a supplement.

Are there digestive enzymes in your green tripe?

As our products are fully cooked, the natural digestive enzymes in green tripe are lost in this process.

At what age is green tripe good for dogs?

All ages! Green tripe is beneficial for puppies, adults, and senior dogs!

Can cats eat green tripe?

As our products are fully cooked, the natural digestive enzymes in green tripe are lost in this process.

Are your green tripe products complete and balanced?

Our Tripe Dry products have been designed to be complete and balanced for all life stages. Our Tripett and PetKind That’s It, green tripe cans, are not complete and balanced. While they are very close, we have not added the additional vitamin packs to ensure complete and balanced as the design for these products is to be as holistic and natural a green tripe supplement as possible.

Why does the consistency of the green tripe products vary from can to can?

Please be aware that our green tripe cans, especially Tripett (as it’s nearly 100% green tripe), do range in consistency more than a typical canned food. This is due to the massive amount of undiluted green tripe in these products. Tripe includes up to four stomach chambers, all with unique colour and texture and even odour. For example, a Tripett can may range from lighter beige to dark charcoal, and the textures may vary as well. Sometimes, there may also be excess moisture. If you have any questions regarding your can’s consistency, please email info@petkind.com and feel free to include photos!

Tripe Dry

Where do you produce Tripe Dry?

Tripe Dry is 100% produced in Canada.

Where do you source the ingredients for Tripe Dry?

All Tripe Dry ingredients are sourced from Canada, USA, and New Zealand.
Canada: Beef, Beef Tripe, Bison Tripe, Bison, Turkey, Chicken, Wild Salmon
New Zealand: Venison Tripe, Lamb Tripe, Lamb, Venison
All other ingredients are sourced from Canada and the USA.

Is Tripe Dry suitable for dogs of all ages?

Yes, Tripe Dry is suitable for all ages. If you’re searching for a lower protein product for your senior dog, the Lamb SAP formula has slightly lower protein content.

Is Tripe Dry complete and balanced?

Yes, Tripe Dry is a complete and balanced meal when fed according to our feeding guide.

My dog is allergic/sensitive to certain products. Can they eat Tripe Dry?

Only you can determine if Tripe Dry is suitable for your dog, but many dogs with sensitivities and allergies have great success with Tripe Dry. Our Lamb SAP formula features a single animal protein, making it a great choice for dogs with protein-specific allergies. Our Venison, Red Meat, and Lamb SAP formulas are also all poultry free.

My dog is really picky. Will they like Tripe Dry?

Only you can determine if Tripe Dry is suitable for your dog, but many picky dogs are big fans of tripe and Tripe Dry.

Where can I buy Tripe Dry?

Check our store locator to find a retailer near you.

I want to try Tripe Dry. Do you offer any discounts?

When you sign up for our loyalty program, you will automatically get 25% off your next purchase of Tripe Dry! Through our Treat of the Week program, you’ll also receive a great deal on Tripe Dry in your inbox every week. There are no fees or commitments involved in signing up for our loyalty program.

Why did you create Tripe Dry?

We wanted to create the best dry food available in the market, based on green tripe, in a complete and balanced format. Our goal was the make green tripe the first ingredient in all Tripe Dry products, and fresh meat the overall focus!

Canada Fresh

Where do you produce Canada Fresh?

Canada Fresh is 100% produced in Canada.

Where do you source the ingredients for Canada Fresh?

All of the ingredients in Canada Fresh are sourced from Canada, with the exception of our salmon, which is sourced from Europe.

Is Canada Fresh complete and balanced?

Yes! You can feed Canada Fresh on its own as a complete and balanced diet, or in conjunction with other foods.

Are the ingredients sustainable?

Yes, as part of our commitment to the NCC and our customers, we ensure that all of our Canada Fresh ingredients are sustainably sourced.

Where can I buy Canada Fresh?

Check our store locator to find a retailer near you. Canada Fresh is not as widely available in retail stores as our other products, so if you can’t find it in a location near you, you can also purchase it online at homesalive.ca or chewy.com.

How does your partnership with the Nature Conservancy of Canada work?

We have committed to donating 25 cents from every case sold to the Nature Conservancy of Canada, to help support their work conserving our beautiful country. Visit the Nature Conservancy of Canada website to learn more about the awesome things they do.

My cat/dog is allergic to certain products. Can they eat Canada Fresh?

Only you can determine if Canada Fresh is suitable for your pet, but Canada Fresh formulas are hypoallergenic. All of the formulas for Canada Fresh are single animal proteins, with the exception of the Red Meat. This is excellent for pets who have protein-specific allergies. Our formulas are also grain-free, soy-free, gluten-free, and poultry-free (except for the chicken formula, of course!) Please note that each can of Canada Fresh does contain some salmon oil.

I want to try Canada Fresh. Do you offer any discounts?

While we don’t offer discounts for just Canada Fresh, if you purchase our Tripe Dry products, you can also get deals on our Canada Fresh cans through our Treat of the Week loyalty program.

That's It

Where do you produce That’s It?

That’s It is produced domestically, in Canada for the Canadian market, and in the USA for the USA market.

Where do you source the ingredients for That’s It?

All That’s It ingredients are sourced from Canada, USA, and New Zealand.
Canada: Beef, Beef Tripe, Bison Tripe, Bison, Turkey, Chicken, Wild Salmon
New Zealand: Venison Tripe, Lamb Tripe, Lamb, Venison
USA: Beef Tripe, Beef
All other ingredients are sourced from Canada and the USA.

Is That’s It complete and balanced?

No, our That’s It canned food is not complete and balanced, but it makes an excellent supplemental addition to your pet’s regular food.

Is That’s It intended for all ages?

Yes! You can feed That’s It to dogs of any age.

Why are the formulas for That’s It different in Canada and the USA?

We maintain exceptional levels of quality for That’s It formulas in Canada and the USA. Due to differences in the manufacturing facilities, we had to create minimally different formulations for Canada and the USA. But we stand by the quality and health benefits of all our formulations.

My dog is allergic/sensitive to certain products. Can they eat That’s It?

Only you can determine if That's It is suitable for your dog, but many dogs with sensitivities and allergies have great success with That’s It. Thanks to the limited ingredient decks, That’s It is a great supplemental addition for many dogs.

My dog is really picky. Will they like That’s It?

Only you can determine if That’s It is suitable for your dog, but many picky dogs are big fans of That’s It.

Where can I buy That’s It?

Check our store locator to find a retailer near you.

I want to try That’s It. Do you offer any discounts?

While we don’t offer discounts for just That’s It, if you purchase our Tripe Dry products, you can also get deals on our That’s It cans through our Treat of the Week loyalty program.

Tripett

Where do you produce Tripett?

Tripett is produced domestically, in Canada for the Canadian market, and in the USA for the USA market.

Where do you source the ingredients for Tripett?

All Tripett ingredients are sourced from Canada, USA, and New Zealand.
Canada: Beef, Beef Tripe, Bison Tripe, Bison, Turkey, Chicken, Wild Salmon
New Zealand: Venison Tripe, Lamb Tripe, Lamb, Venison
USA: Beef Tripe, Beef
All other ingredients are sourced from Canada and the USA.

Is Tripett complete and balanced?

No, our Tripett canned food is not complete and balanced, but it makes an excellent supplemental addition to your pet’s regular food.

Is Tripett intended for all ages?

Yes! You can feed Tripett to dogs of any age.

Why does my Tripett look/smell weird?

Because Tripett is nearly 100% green tripe, it can range in consistency more than typical canned food. This is due to the massive amount of undiluted green tripe in the product. Tripe includes up to four stomach chambers, all with unique colour and texture and even odour. For example, a Tripett can may range from lighter beige to dark charcoal, and the textures may vary as well. There may also be excess moisture. If you have any questions regarding the consistency of your Tripett, please email info@petkind.com and feel free to include photos! We stand by the quality of our food, and if you are dissatisfied for any reason, please don’t hesitate to contact us.

My dog is allergic/sensitive to certain products. Can they eat Tripett?

Only you can determine if Tripe Dry is suitable for your dog, but many dogs with sensitivities and allergies have great success with Tripett. With almost 100% green tripe in every can, Tripett has very few additives that could cause allergic reactions, and is full of benefits for your pup.

My dog is really picky. Will they like Tripett?

Only you can determine if Tripett is suitable for your dog, but many picky dogs are big fans of tripe, and Tripett is a great addition to a picky dog’s diet. Many pet owners use Tripett to encourage their picky dog to eat their kibble.

Where can I buy Tripett?

Check our store locator to find a retailer near you.

I want to try Tripett. Do you offer any discounts?

While we don’t offer discounts for just Tripett, if you purchase our Tripe Dry products, you can also get deals on our Tripett cans through our Treat of the Week loyalty program.

Tripe Treats

Where do you produce Tripe Treats?

Tripe Treats are produced in the United States.

Where do you source the ingredients for Tripe Treats?

All Tripe Treats ingredients are sourced from Canada, USA, and New Zealand.
Canada: Beef, Beef Tripe, Bison Tripe, Bison, Turkey, Chicken, Wild Salmon
New Zealand: Venison Tripe, Lamb Tripe, Lamb, Venison
USA: Beef Tripe, Beef
All other ingredients are sourced from Canada and the USA.

Are Tripe Treats suitable for all breeds?

With the exception of our 100% Natural Green Beef Tripe Treats, all of our Tripe Treats can be fed to dogs of all sizes. Our 100% Natural Green Beef Tripe Treats are intended for mid-large sized breeds.

Are Tripe Treats suitable for cats as well?

With the exception of our 100% Natural Green Beef Tripe Treats and our Pork Tripe Treats, all of our Tripe Treats are excellent for cats and dogs.

Do your Tripe Treats contain poultry?

Our 100% Natural Green Beef Tripe Treats do not contain poultry. All other tripe treat formulas contain either chicken or turkey. Read the ingredients for more information.

Why is there garlic in the Tripe Treats? Isn’t that bad for dogs/cats??

Tripe Treats no longer contain any garlic. The packaging just hasn’t been updated yet to reflect that change. Trace amounts of garlic can actually be useful for flea prevention in dogs and cats, and is not harmful.

Where can I buy Tripe Treats?

Check our store locator to find a retailer near you.

I want to try Tripe Treats. Do you offer any discounts?

While we don’t offer discounts for just Tripe Treats, if you purchase our Tripe Dry products, you can also get deals on our Tripe Treats through our Treat of the Week loyalty program.


Can’t find the answer you were looking for?

We want to help. Give us a shout! Our email is info@petkind.com, and our phone number is 1–866 –536– 8773.